Frequently Asked Questions
Everything you need to know about our farm-fresh products and delivery.
How do you ensure the freshness of the food products?
At Freshcon India, we source directly from local farms and maintain a strict cold chain logistics system to ensure that every product reaches your doorstep in its peak nutritional state.
What are your delivery areas and estimated timelines?
We currently deliver across major metropolitan areas in India. Standard delivery typically takes 24 to 48 hours to ensure you receive the freshest produce possible.
Can I return a product if it is damaged or not fresh?
Yes, we have a 'no-questions-asked' return policy for perishable goods. If you receive a damaged or stale product, please report it within 4 hours of delivery for a full refund or replacement.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on delivery is also available for select pin codes.
Are your products organic and chemical-free?
We prioritize natural farming practices. While not all products are certified organic, we work closely with farmers who use minimal pesticides and follow sustainable agricultural standards.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via SMS and email. You can also monitor your order status directly through the 'My Orders' section on our website.