Returns & Exchanges
At Freshcon India, we strive to deliver the highest quality food products. Due to the perishable nature of our goods, returns are only accepted in cases of damage, defects, or incorrect items received within 24 hours of delivery.
Report the Issue
Contact our support team within 24 hours of delivery by emailing [email protected] with your order ID and clear photos of the product.
Quality Verification
Our quality assurance team will review your claim and the provided images to ensure it meets our criteria for a return or replacement.
Pickup or Disposal
Once approved, we will either arrange a reverse pickup of the item or provide instructions for safe disposal if the product is perishable.
Refund or Replacement
Upon verification, we will process your full refund to the original payment method or dispatch a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing